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- HP HOTKEY SUPPORT WINDOW
HP HOTKEY SUPPORT WINDOW
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Alex2b
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11-02-202311:42 AM
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Product: HP ELITEBOOK 360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)
Hello,
After doing some updates via Windows Update, I now have a window indicating at the top "Hp hotkey support" with a blank page of approximately 5x4 cm as soon as I want to change the screen brightness with F3/F4. ..
It also does it for Fn+Esc...
Ideas ? Because if, for example, I lower the brightness completely, the same window must be closed 10 times...
I have already tried resetting windows and reinstalling hp hotkey and updating the graphics driver
Thank you for your help
Alex
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- Microsoft Windows 10 (64-bit)
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- Driver
72 people had the same question
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_IT_Senior_
4 5 0 46,148
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11-05-202307:55 AM
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I have the same for Elitebook 850 G5. Brighness control works, but this small windows appears after each keystroke.
Win10, 22H...newest displaydriver and hotkey - driver installed.
3 people found this reply helpful
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gkvictor
1 1 0 46,121
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11-05-202302:30 PM - edited 11-05-202302:30 PM
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Same issue on an HP Zbook Studio G5 with Windows 10 22H, have attempted resetting Windows to factory settings with no success. Please solve this, it is a significant nuisance
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electronboy
2 2 0 46,072
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11-06-202306:34 AM
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I have the same issue on myEliteBook 850 G5. I reinstalled "HP Hotkey Support - UWP System Software Manager Icon 8.10.36.54 Rev.A 15.7 MB Mar 1, 2023" but it did not help.
Trying to contact HP support via this website takes me around in circles - maybe because my laptop is no longer under warranty?
HOW DO WE GET HP'S ATTENTION ON THIS ISSUE?
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_IT_Senior_
4 5 0 46,041
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11-06-202312:13 PM - edited 11-14-202311:55 AM
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Hi, as we got less support of HP experts, we have to solve it by our own:
Some users reported to rollback to an older Hotkey driver ---downloadable from the HP Support site: Open the Hotkey Driver package and get one of the previus versions.
As this did not worked for me, I deactivated the Hotkey Device in Device Manager Group. This leads not to disabling the hotkey function itself, but avoids the popup: Tested on my Elite 850 G5.
I agree to everyone that this solution is not very professional, but since the actual driver is not working properly, its HP to provide a smart driver solution for our books.
Cheers IT_Senior
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JMME
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11-07-202307:12 PM
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Running an HP Elite X2 1012 G2 in Windows 11 and I have the same little window by just pressing F3/F4
Here is the file I have installed the from the HP site the
sp145069.exe (HP Hotkey Support - UWP-8.10.36.54 Rev.A-15.7 MB-Mar 1, 2023)
-Sthttps://support.hp.com/us-en/drivers/closure/hp-elite-x2-1012-g2/15257609
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a2d9d07b
1 1 0 45,880
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11-08-202301:37 AM - edited 11-08-202301:42 AM
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Another +1 to add to the pile here. It looks like somebody shipped a bad software update. Nice.
Whenever I adjust the brightness I get the same pop-up.
HP EliteBook 830 G5
Windows 10 22H2
There's a thread on Reddit where somebody asked about the issue as well. No official replies yet: https://old.reddit.com/r/Hewlett_Packard/comments/17qgm41/hp_hotkey_support_blank_popup/
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Curtis38
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11-10-202304:22 AM
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What's the solution please
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wanderingang
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11-10-202310:02 PM
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It's ridiculous. We are forced into these updates constantly, and every other time (for me) it's messed up my hotkey settings. I can't adjust my brightness at all now. I didn't need an update, or the last 10 that inevitably messed something up. Hoping for a "real" solution...whatever that means now.
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uniquepickles
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11-13-202304:45 AM
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Same issue here, started after my Windows update last week.
I see that my hotkey drivers havent been updated since September, could it be a compatibility issue? I tried rolling back the drivers but it does not solve the problem.
System Model: HP ZBook Studio G5
OS Name: Microsoft Windows 10 Education
Version: 10.0.19045 Build 19045
Keyboard / hotkey driver: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey Support
Driver Provider: HP Development Company, L.P.
Driver Date: 05/09/2023 (dd/mm/yyyy)
Driver Version: 11.1.8.1
Digital Signer: Microsoft Windows Hardware Compatibility Publisher
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